Shipping Policy

 

Last updated: September 1, 2026

At Pet Velo, we want to make sure your order gets to you as quickly and safely as possible.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days after your order is placed.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

After your order has been processed, standard shipping typically takes 5–11 business days.

Please note that shipping times are estimates and may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside of our control.

Shipping Costs

We currently offer free standard shipping on orders within the United States.

Tracking

Tracking information will be provided once your order has shipped. Please allow some time for the tracking information to update after your package leaves our fulfillment facility.

Delays

While we do our best to provide accurate delivery estimates, Pet Velo cannot guarantee an exact delivery date. Unexpected carrier delays or other circumstances may occasionally result in longer delivery times.

If you have questions about your order or tracking information, please contact us through our customer support email.

Thank you for choosing Pet Velo!